TERMS AND CONDITIONS

1. ABOUT US

This website (www.mercersfurniture.co.uk) is operated by Mercers Furniture Ltd.

Registered address: Wellington House Aviator Court, Clifton Moor, York, North Yorkshire, United Kingdom, YO30 4UZ
Email: admin@mercersfurniture.co.uk
Company number: 07437977
VAT number: 107540342

2. USE OF WEBSITE

By using this website, you agree to these Terms.

You must:

  • Be at least 18 years old
  • Provide accurate information
  • Not misuse the website or attempt to interfere with its operation

3. PRODUCTS

We sell furniture and home goods.

Please note:

  • Colours may vary slightly due to screen differences
  • All sizes and dimensions are approximate
  • Natural materials (wood, veneer, fabric) may vary in grain, texture, and finish

4. PRICING & PAYMENT

  • All prices are in GBP (£) and include VAT (where applicable)
  • Delivery charges are shown at checkout
  • Payment must be made in full before dispatch

We reserve the right to:

  • Change prices without notice
  • Cancel orders due to pricing or listing errors

5. ORDER ACCEPTANCE

Your order is accepted when:

  • Payment is received, and
  • You receive an order confirmation email

We may refuse or cancel orders at our discretion.

6. DELIVERY (FURNITURE-SPECIFIC)

Delivery Times

  • Delivery times are estimates only
  • Delays may occur due to courier or supplier issues
  • Please provide correct mobile contact number as couriers need to send delivery text notifications

Large Item Deliveries

For bulky furniture:

  • Delivery is typically kerbside or threshold only
  • Drivers are not obligated to carry items upstairs or inside the property unless explicitly stated

Customer Responsibilities

You must ensure:

  • Access routes (doors, stairs, hallways) are suitable
  • Someone is present to receive delivery
  • Parking/access is available for delivery vehicles

Failed deliveries may incur re-delivery charges.

Risk Transfer

Responsibility for goods passes to you upon delivery.

7. INSPECTION ON DELIVERY

You must inspect goods upon delivery.

If damage is visible:

  • Note it with the driver
  • Notify us within 48 hours with photos

Failure to report promptly may affect your claim.

8. ASSEMBLY & INSTALLATION LIABILITY

Some items require assembly.

Unless stated otherwise:

  • Assembly is the customer’s responsibility
  • We are not liable for damage caused during self-assembly
  • We are not responsible for improper installation (e.g., wall mounting)

We recommend using a qualified professional where appropriate.

9. CANCELLATIONS (COOLING-OFF)

You have the right to cancel within 14 days of receiving goods.

To cancel:

  • Notify us within 14 days
  • Return goods within 14 days of cancellation

Conditions:

  • Items must be unused and in original packaging
  • You are responsible for return shipping unless faulty

10. RETURNS & REFUNDS

Refunds will be processed within 14 days of receiving returned goods.

Deductions may apply if:

  • Items show signs of use
  • Packaging is damaged or missing

11. FAULTY OR DAMAGED GOODS

Under the Consumer Rights Act 2015:

  • Goods must be as described, fit for purpose, and of satisfactory quality

If faulty:

  • You may request repair, replacement, or refund

12. INTELLECTUAL PROPERTY

All website content is owned by Mercers Furniture Ltd and may not be reused without permission.

13. LIMITATION OF LIABILITY

We are not liable for:

  • Indirect or consequential losses
  • Loss of income or business

Nothing excludes liability where unlawful.

14. WEBSITE AVAILABILITY

We do not guarantee uninterrupted website access.

15. PRIVACY & COOKIES

Your use of this site is governed by our Privacy and Cookie Policies.

16. CHANGES TO TERMS

We may update these Terms at any time.

17. GOVERNING LAW

These Terms are governed by the laws of England and Wales.

18. CONTACT

Mercers Furniture Ltd

Unit 1 Mangham Way

Barbot Hall Industrial Estate

Rotherham

South Yorkshire

S61 4RL

01709 836856

admin@mercersfurniture.co.uk

Effective Date: 1st April 2026


RETURNS POLICY

YOUR RIGHT TO CANCEL

You have the right to cancel your order within 14 days of receiving your goods.

HOW TO CANCEL

To cancel, contact us at:
admin@mercersfurniture.co.uk

Include:

  • Order number
  • Item(s) to return

RETURN CONDITIONS

Items must:

  • Be unused
  • Be in original packaging
  • Be in resellable condition

RETURN COSTS

  • You are responsible for return shipping unless the item is faulty or incorrect
  • We recommend using a tracked service

LARGE / FURNITURE RETURNS

Due to the size of furniture:

  • You may need to arrange specialist courier return
  • Original delivery costs are non-refundable unless faulty

DAMAGED OR FAULTY ITEMS

If your item is:

  • Damaged
  • Faulty
  • Incorrect

Contact us within 48 hours of delivery with photos.

We will:

  • Offer replacement, repair, or refund

REFUNDS

Refunds are processed within 14 days of receiving returned goods.

Refunds will be issued to the original payment method.

NON-RETURNABLE ITEMS

We may refuse returns if:

  • Items are assembled or used
  • Items are not in original condition
  • Custom-made or special-order items (if applicable)

CONTACT

Mercers Furniture Ltd

Unit 1 Mangham Way

Barbot Hall Industrial Estate

Rotherham

South Yorkshire

S61 4RL

01709 836856

admin@mercersfurniture.co.uk

Effective Date: 1st April 2026